Social Media, Reviews, and Confidentiality

This is a living document. Our transparency and policies will continue to evolve as we learn, listen, and deepen our understanding.
Posted March 24, 2026; last updated March 24, 2026.

Social Media and Public Interaction 

Will you respond to messages or comments on social media?

No. To protect client privacy and confidentiality, our practice does not respond to comments, direct messages, or public interactions on social media platforms.

While social media can feel informal and conversational, it is not a secure or confidential space. Even something as simple as replying to a comment can unintentionally reveal or imply a therapeutic relationship. Because confidentiality is a foundational principle of ethical care, we choose not to engage publicly in this way.

Social media is also not a secure or appropriate platform for sharing personal or clinical information, and it is not monitored for therapeutic or crisis support. If you would like to connect with us, we invite you to do so through secure and appropriate channels, such as our Secure Contact Form.

If you are in distress or need immediate support, please contact a local crisis line, emergency services, or a trusted support person. See more on this on our Winnipeg resources page.

To maintain clear and ethical professional boundaries, we do not engage in social media connections (such as searching, following or friending clients) on personal or professional accounts.

Reviews and Public Feedback 

Why don’t you respond to Google reviews or other public testimonials?

We value all feedback. And you are always free to leave a review on platforms such as Google Business or other public directories, and you may choose to use your name if you wish. That choice is entirely yours.

However, we do not respond to any public reviews—positive or negative.

This is not out of lack of appreciation or care. Rather, it is a deliberate and ethical decision grounded in confidentiality. Responding to a review, even with a simple “thank you,” could be interpreted as confirming that someone is or was a client of our practice. Protecting your privacy means we cannot acknowledge or verify any therapeutic relationship in a public space.

Please also be aware that third-party platforms (such as social media or review sites) operate under their own privacy policies, which are outside of our control.

If you would like to share feedback with us directly, we warmly welcome you to reach out privately. This allows us to respond with care and attention, while ensuring your confidentiality is fully protected.

Client Testimonials

Do you use client testimonials on your website?

No. We do not use client testimonials on our website.

While testimonials are common in many industries, therapy and health care spaces are different. Even when permission is given, sharing a client’s words or experience—especially in a public space—can carry risks related to privacy, pressure, or unintended impact.

Even with consent, we believe the therapeutic relationship is best protected by keeping it entirely separate from marketing or public representation.

Our priority is to create a space where you can speak freely, without any concern that your story might one day be shared, referenced, or represented publicly in any form.

Instead, we aim to offer a clear sense of who we are through our writing, our values, and the way we show up—so you can decide for yourself whether our approach feels like the right fit for you.

A Note on Privacy and Respect

We understand that in today’s digital world, interaction often feels natural, expected, and even meaningful. At the same time, therapy exists within a different kind of space—one that prioritizes confidentiality, discretion, safety, and trust above marketing, visibility or public engagement.

Confidentiality doesn’t begin and end in the therapy room—it extends to every space where your identity and privacy could be impacted.

Our approach may feel quieter than what you see from other organizations online. That quiet is intentional. It reflects our commitment to creating a space where your privacy is protected not just in the therapy room, but everywhere.

Final Thoughts

If you ever have feedback, questions, or concerns, we genuinely want to hear from you—just in a way that keeps your information safe and protected. Reaching out directly allows us to respond with the care, attention, and confidentiality you deserve.

Thank you for your understanding, your trust, and your respect for the boundaries that help make therapy a safe and protected space.

If you have questions for us about this or anything else, please reach out to us any time.